How we work
From the tree to your warehouse, every bag accounted for
A simple, documented process run by our team in Hargeisa, with contracts and accounts handled from Canada.
Step 1
Source
We work with harvesters and graders in Sanaag, Sahil and Togdheer, and record every purchase: who, where, when and what we paid.
Step 2
Grade
Resin is cleaned, sorted and graded to the specification agreed with you. You see photos and samples of the actual lot before you order.
Step 3
Trace
Each bag gets a lot number that follows it from the collector, through sorting, to your export invoice.
Step 4
Ship
Packed and documented for export through Berbera, with our Canada office handling your contract and account.
Export documents
What comes with every shipment
Certificate of origin
Issued through the Somaliland Chamber of Commerce for each shipment.
Phytosanitary certificate
From the Ministry of Agriculture, per shipment.
Commercial invoice and packing list
With lot numbers, grades, weights and bag counts.
Lot list
Traces every bag back to its collection area and date.
Lab analysis on request
GC-MS, moisture and other tests through accredited laboratories.
Safety data sheet
For essential oils and where your market requires it.
Samples, shipping and payment
Practical details
- Samples
- Graded samples by courier (DHL or similar), usually 100 g–1 kg per grade.
- Trial orders
- Small first orders so you can test quality and our service before committing to volume.
- Packaging
- 25 kg woven bags as standard; cartons, inner liners and custom packing on request.
- Delivery terms
- FOB Berbera as standard. CIF to your port on request. Air freight for small urgent lots.
- Payment
- Agreed in the contract: letter of credit or bank transfer. Nothing ships before terms are agreed.
- Your contact
- One named person in Somaliland for the product, and one in Canada for contracts and accounts.
Questions
Frequently asked
›Can I get samples before ordering?
Yes. We send graded samples of the exact lot we are offering, so the order matches what you approved.
›What is your minimum order?
It depends on the product and grade. We're happy to start with a small trial order; tell us your volumes and we'll confirm.
›Is your frankincense FairWild certified?
Not yet. We are working towards FairWild registration and can tell you where it stands. We never describe resin as certified unless it is.
›Are you a licensed exporter?
Yes. Orivex Exports holds a Somaliland business licence and an export licence. Copies are available to buyers on request.
›Which port do you ship from?
Berbera, Somaliland's main port on the Gulf of Aden, with regular container services to the Gulf, Europe and Asia.
›Who do I deal with?
Our Hargeisa office handles sourcing, grading and shipping. Our Canada office handles contracts, accounts and buyers in North America and Europe.
›Can you supply essential oil?
Yes, on request, through partner distillers, with each oil batch traced back to its resin lot.